When can I get the quotation?
We usually provide a quotation within 2 hours after receiving your inquiry. For urgent price requests, please specify in your communication for priority processing.
What is the production cycle for the equipment?
Under normal circumstances, production is completed within 7-15 working days after order confirmation, depending on the quantity and product type.
What delivery terms do you accept?
We accept various methods including EXW, FOB, CFR, and CIF. You can choose the most convenient and cost-effective option for your needs.
What certifications can be provided?
We provide CE certification, ISO 9001 quality system certification, third-party calibration certificates (CNAS), and factory inspection reports.
How is technical support handled?
Our technical support team is available 24/7. We provide remote problem-solving solutions quickly and can deploy engineers for on-site support when necessary.
What are your standard payment terms?
For amounts less than or equal to $2,000, 100% prepayment is required. For larger amounts, we typically require a 30% deposit and 70% balance. L/C and OA agreements are also available.
StudioWare Logistics
